Refund Policy
Last updated: September 9, 2026
14-day money-back guarantee
The Hamilton Enterprises Corp I offers a 14-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 14 days of your order date.
How to request a refund
Refunds are processed by our payment provider, Paddle.com, which is the Merchant of Record for all of our orders. To request a refund, follow these steps:
- Contact us within 14 days of your order date at service@thehamiltonenterprises.com or through paddle.net.
- Provide your order number, the email address used for the purchase, and a brief description of why you are requesting a refund.
- We will review your request within 2–3 business days and may ask for additional details to understand the issue.
- If your request is approved, Paddle will process the refund to your original payment method.
Refund eligibility and limitations
The 14-day money-back guarantee applies to the original purchaser and requires a valid reason for dissatisfaction. Because our services are customized and performed on request, the following limitations protect both you and our company:
- Web Design services: If no substantial work has begun, you may receive a full refund. If design work, development, or deliverables have already been produced or approved, the refund may be limited to the portion of work not yet performed.
- WE-HAUL services: Once a scheduled service has been completed on-site, refunds are generally not available for change of mind. Refunds may be considered only if the service was not performed as described and the issue is documented at the time of service.
- Refund requests made after the 14-day window, or without a valid order number or verifiable purchase, may not be honored.
- Repeated, fraudulent, or abusive refund requests may be denied and may result in suspension of future service eligibility.
Refund Policy FAQ
Which services are eligible for a refund?
The 14-day money-back guarantee applies to all paid services purchased through our website, including Premium Web Design and WE-HAUL service requests. Eligibility is based on the type of service and how much work has already been performed or delivered.
What evidence may I need to provide?
We may ask for your order number, the email address used at checkout, a brief written explanation of the issue, and any relevant supporting materials such as screenshots, photos, or correspondence. For WE-HAUL services, issues must be documented at the time of service when possible.
How long does the refund process take?
We review refund requests within 2–3 business days. Once approved, Paddle processes the refund to your original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days.
Can I request a refund after the 14-day window?
Refund requests submitted after 14 days from the order date are reviewed on a case-by-case basis but are not guaranteed. We encourage you to contact us as soon as possible if you are not satisfied.
Processing time
Approved refunds are returned to the original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days.
Questions
If you have any questions about this policy, contact The Hamilton Enterprises Corp I, 303 S. Federal Highway, Hollywood, FL 33020, or email service@thehamiltonenterprises.com. Paddle also handles customer service inquiries relating to billing and returns.